Good to know before your stay
Paid and ready
Having everything paid and ready when you arrive makes check-in and check-out easier. If you booked online, you will have paid for your stay at the time of booking, and if you booked directly with us, you will have been sent a payment link. Please contact us if you need it again.
Keep track of your booked appointments
If you have booked a package with us, you have been assigned a dinner time, please check the time with us upon arrival. If you have booked a SPA, you have chosen a time. Make sure to be in place well before your SPA time starts.
SPA & Bath
Spa Horisont and the Stora Blå family pool are two separate facilities. SPA Horisont has an entrance and reception on level 2 and a 16-year age limit, and for entrance to Stora Blå you pass the hotel reception for a key on level 1. Stora Blå has no age limit, but children under 14 years need to be accompanied by an adult, as the bath is unmanned.
SPA is only included if you booked a package where SPA entrance is included. Entrance can always be booked online or drop-in, subject to availability.
The Big Blue Family Pool is only included if you have booked a package that includes admission to the pool. Admission cannot be pre-booked, but can be purchased at the reception, subject to availability.
Check in:
The room is guaranteed to be checked in from 16:00 on the day of arrival. If you arrive earlier than 16:00, luggage storage is available.
Parking space
There are ample parking facilities in the area. Parking is only available in marked areas. There are several parking lots at each cottage village, and at the hotel.
There is a small parking fee payable via the website www.pair.se/go Instructions are available at the parking lot.
Please note that it is not an app you download, but you scan the QR code with your mobile camera to get to a web page.
Charging an electric car
On the facade wall of the large Skagerrak event hall there are charging stations for electric cars. You charge via the PAIR RECHARGE app.
Remember to bring the charging cable that fits your car model.
Cleaning during your stay
When you stay more than one night, we will not clean your room until departure, unless you ask for it. Please post a cleaning sign in your room the day before or contact reception if you want your room cleaned before departure.
Please help us with waste sorting at your accommodation. Put metal, plastic, paper packaging aside and our staff will take this when cleaning.
Use the same towel several times if you can and help us keep your stay climate-friendly together.
Forgotten:
If you have forgotten something, please contact: info@tanumstrand.se
We will then contact you if we have found what you are looking for.
It can be picked up at the reception or sent with an administrative and shipping fee.
Wifi
Connect to the MyCloud network and follow the instructions.
Check-out:
Check carefully that you have not left anything in your hotel room/cottage.
For guests staying in a hotel room or hotel cabin, check-out is no later than 11:00.
For self-catering cottage guests, check-out is no later than 10:00.
Departure cleaning is included for all accommodations, but dishwashing and garbage collection is done by yourself if you are a house guest. If you have physical keys, please leave them at reception when you check out.
Waste sorting for guests in hotel rooms
In the hotel rooms, you are offered to sort paper, plates and food, which you can dispose of in sorting bins in the corridor. Other garbage such as glass bottles, cardboard and sheet metal, you put on the desk so that the cleaning staff takes and sorts these in the various sorting containers we have with us.
Our resort is partially adapted for disabled people.
Elevator, ramps, blind text in the elevator and a number of our hotel rooms are adapted with more movement space and four of our cabins have indoor adaptation and outdoor ramp.
Contact us for more info and questions for customization.
We are also included in the West Sweden Tourist Board’s accessibility database.
For those who pay by invoice
Below is information about the invoice address:
Address:
Tanums Hotell- & Konferensanläggning AB,
Serial number 6070155
R 706
106 54 STOCKHOLM
Org number: 556259-3847
Invoices are mailed to:
For Swedish invoices: millum.se.mailinvoice@postnordscanning.se
For foreign invoices: millum.ut.mailinvoice@postnordscanning.se